Atendimento ao Cliente

Festanstellung, Vollzeit · Brazil - Sao Paulo

Your Responsibilities

Respond to customer inquiries via email, phone, and chat professionally and within appropriate timeframes
Identify, resolve, and follow up on customer issues efficiently, ensuring high satisfaction levels
Document interactions and feedback for continuous service improvement
Collaborate with internal teams to address concerns and enhance processes
Provide information about products and services, guiding customers to suitable solutions
Monitor and analyze customer feedback, identifying trends and improvement opportunities

Your profile

Requirements:

Degree in a health-related field
Experience in customer service or a similar role
Excellent communication and interpersonal skills
Ability to manage multiple interactions efficiently
Analytical mindset with problem-solving focus and attention to detail
Fluent Spanish (mandatory)
English proficiency
Previous experience with customer support tools and CRM systems is a plus

Why us?

Competitive salary and benefits such as meal vouchers, grocery vouchers, and medical assistance
Growth opportunities within a dynamic company
A collaborative and supportive work environment

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About us

With employees from over 50 nations, CENTOGENE is a truly international company with offices is in Rostock, Berlin, Delhi, Boston, Valencia, Belgrade, and São Paulo.

We were born to help diagnostic patients with rare disease and today we evolved to help patients of all clinical specialties to make bold progress with guided solutions for physicians, their patients and pharma partners.

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Wir freuen uns auf dich!

Wir freuen uns über dein Interesse an CENTOGENE! Bitte fülle das folgende kurze Formular aus.