Your Responsibilities
Key Responsibilities
- Manage daily operations of the PGT-A/SR workflow, ensuring adherence to TAT, quality standards, and processing capacity.
- Execute the diagnostic activities within the PGT-A service, ensuring strict adherence to validated protocols and consistently meeting the established KPIs
- Coordinate staff schedules, workload distribution, and daily task assignments to ensure consistent operational readiness.
- Act as a key point of contact for clinics and fertility specialists, ensuring clear, timely, and professional communication.
- Provide direct, accessible telephone support for any technical or documentation-related questions, promoting a high-quality and reliable service experience.
- Coordinate with internal teams to ensure that clinical partners receive accurate information.
- Ensure strict adherence to SOPs, quality standards, and regulatory requirements (ISO-based frameworks, internal QMS).
- Support investigation and documentation of deviations, non-conformities, CAPAs, and change controls.
- Maintain audit-ready documentation and assist during internal or external audits.
- Provide technical supervision across the PGT-A/SR pipeline, ensuring correct execution of all processes and QC steps.
- Troubleshoot technical issues, support root-cause analysis, and help implement corrective actions in coordination with QA and scientific teams.
- Ensure consistent application of validated workflows, QC criteria, and result governance procedures.
- Issue resolution, and seamless support throughout the PGT-A/SR process.